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Buyer Protection

At TIGOLDLUX, we believe in trust, transparency, and total peace of mind. When you shop with us, you’re not just buying modest fashion — you’re investing in a protected, customer-first experience.

Here’s how we keep you protected every step of the way:

✅ Authenticity Guaranteed

Every piece at TIGOLDLUX is curated with elegance and made to reflect our commitment to premium quality, luxury modest fashion. What you see is exactly what you get — no surprises, no substitutes.

📦 Safe & Secure Orders

  • Order Confirmation: You’ll receive a confirmation email as soon as your order is placed.
  • Real-Time Tracking: Once dispatched, we’ll send you a tracking number so you can follow your package in real time.
  • Secure Checkout: Our payment gateways (Visa, Mastercard, and more) are PCI-compliant and SSL encrypted for your safety.

🔁 Fair Return Policy

We understand that online shopping sometimes requires a second look. That’s why we offer:

  • 14-day returns on eligible items
  • Hassle-free exchanges
  • Full transparency on return conditions (see our Refund & Returns Policy for more)

🚚 Delivery Accountability

We work with trusted delivery partners like Royal Mail, DHL, and FedEx to ensure reliable shipping — both locally and globally.

  • If your package is delayed, lost, or delivered incorrectly, we’ll assist in coordinating with the courier and ensure proper resolution.
  • International buyers: You’re protected from customs complications when following our guidelines (e.g., labeling returns as “Returned Goods”).

💬 Dedicated Customer Support

Have a question or concern? Our customer support team is just a message away. Whether it’s a sizing question or an order update, we’re here to help with:

  • Fast response times (within 24–48 hours)
  • Friendly, knowledgeable service
  • Ongoing updates in case of delivery or return issues

 

Reach us anytime via our Contact Page or email us at support@tigoldlux.com

💎 Your Trust Means Everything

We built TIGOLDLUX to be more than a fashion brand — it’s a movement for confidence, class, and covered elegance. And behind every order is a promise: to treat you with the care, respect, and honesty you deserve.