At TIGOLDLUX, your satisfaction is our priority. If something isn’t quite right, we’re here to make it right — with a simple, transparent refund and return process that reflects the same elegance and care we pour into every piece.
🔄 Returns
You may return your item(s) within 14 days of receiving your order, provided the following conditions are met:
✅ Eligible Return Conditions:
- Item is unworn, unwashed, and in its original condition
- All tags and packaging are intact
- Return request is initiated within 14 days of delivery
- Return is made within 7 days after approval
Returns that do not meet these conditions will be declined and returned to the sender.
🚫 Non-Returnable Items
Due to hygiene reasons, the following items cannot be returned or refunded:
- Hijabs
- Hijab caps / inner caps
- Undergarments or bodysuits
- Hijab magnets and accessories
- Items marked “final sale” or purchased during flash sales
💳 Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original method of payment
- Please allow 7–10 business days for the amount to reflect, depending on your bank
Refunds will exclude the original shipping fee (if any).
If your order qualified for free shipping and is returned partially, the original shipping cost may be deducted from the refund if the revised total falls below the free-shipping threshold.
🔁 Exchanges
Need a different size or color? You can request an exchange for eligible items instead of a refund.
- Exchanges are only accepted for the same product style
- Sale items can be exchanged but not refunded
Simply email returns@tigoldlux.com or visit our Returns Portal to initiate an exchange.
🚚 Return Shipping
- The cost of returning items is the responsibility of the customer
- We strongly recommend using a tracked and signed delivery service
- For international returns, clearly label the parcel as “Returned Goods” to avoid customs fees
TIGOLDLUX is not liable for return parcels lost in transit or customs delays.
📩 How to Initiate a Return or Exchange
- Email: returns@tigoldlux.com with your order number and reason for return
- Wait for confirmation & instructions from our support team
- Package the item securely and send it using a tracked service
- Receive your refund or exchange once return is verified
🕊️ Our Promise
We’re committed to ensuring every experience with TIGOLDLUX leaves you feeling seen, styled, and satisfied. If you have any concerns about sizing, styling, or product expectations, our customer care team is always here to help — even before you order.
TIGOLDLUX is committed to building trust with every transaction — and that begins with respecting your privacy, always.