At TIGOLDLUX, your satisfaction is our priority. If something isn’t quite right, we’re here to make it right — with a simple, transparent refund and return process that reflects the same elegance and care we pour into every piece.
You may return your item(s) within 14 days of receiving your order, provided the following conditions are met:
Returns that do not meet these conditions will be declined and returned to the sender.
Due to hygiene reasons, the following items cannot be returned or refunded:
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
Refunds will exclude the original shipping fee (if any).
If your order qualified for free shipping and is returned partially, the original shipping cost may be deducted from the refund if the revised total falls below the free-shipping threshold.
Need a different size or color? You can request an exchange for eligible items instead of a refund.
Simply email returns@tigoldlux.com or visit our Returns Portal to initiate an exchange.
TIGOLDLUX is not liable for return parcels lost in transit or customs delays.
We’re committed to ensuring every experience with TIGOLDLUX leaves you feeling seen, styled, and satisfied. If you have any concerns about sizing, styling, or product expectations, our customer care team is always here to help — even before you order.
TIGOLDLUX is committed to building trust with every transaction — and that begins with respecting your privacy, always.
